Not resolved
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability

Update by user Jan 23, 2015

Once again, the website is DISCOUNTTIMBERLAND.NET !!!!!!

Update by user Jan 23, 2015

Once again, the website is DISCOUNTTIMBERLAND.NET !!!!!!

Update by user Jan 23, 2015


Original review posted by user Jan 23, 2015

I unfortunately purchased a pair of fake timberlands from without doing thorough research to verify that they were selling genuine Timberland shoes. I received them and it was obvious they were fake.

I looked into their return policy where they stated that you need to print and fill in the return slip, bring it to the post office and send it back. There is no return slip to be found on the website so I sent an email to "customer service". They answered back questioning me about why I do not want to keep them. I replied and said they do not fit me correctly and I want to go to a store and buy them.

They continued to ask what size I need, and telling me they can customize it for me, after I continually said I do not want them and I just want to send them back and receive a refund. The emails are extremely unprofessional and seem to be written by one person - Mr.Shaw (See attached files)? The shoes were sent from China which explains a lot. The shoes smell like some horrible chemicals and I fear that they are made from harmful chemicals without a care to the person that is going to wear them.

I am assuming that I will not receive a refund since the person keeps asking me questions and not giving me a return slip and now I am stuck with a pair of fake Timberland boots that I will not wear.

I also requested a new credit card from my bank because after doing research I learned that these sketchy websites are sometimes ran by criminals and they now had my credit card number. DO NOT shop from, not only are the shoes FAKE, they are not a professional legitimate business that will issue you a refund for any reason.

anguye28 wrote the review because of "poor customer service, unhelpful website, bad quality. " at Discounted Timberlands and attached photo s. Reviewer claimed that he or she lost $107 and wants Discounted Timberlands to issue a full refund.

The most disappointing in user's experience was fake shoes. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

Also, this reviewer considered the following company: Timberland. We collected other reviews about products and/or services offered by Discounted Timberlands return policy for you to read. This information may help you with your purchase decision.

Do You Have Something To Say ?

Write a review


Terms of Service
Post Comment

Just an update! I filed a claim with my bank (wellsfargo) and they were able to do an investigation and refund my money. There is hope is you fall victim to this fradulent website but I would avoid the inconvenience.


Thanks guys I was just about to purchase. Thought is was too cheap to be true!!


it is a fake fraud company that will send you the wrong fake pair of boots no box and then tell you that everything the site claims is wrong, wrong that they won't take the shoes back, wrong that they pay for returns, wrong that things are done in a timely fashion, wrong that they are helpful, just wrong in every way.

Hamilton, Ohio, United States #941756

I accidentally purchase two pairs of Timberland on website. Before my order was shipped I contacted the merchand asking for a refund on the second pair since I bought the second pair by mistake he answered me back saying he will refund the money but it's been About 3 weeks now and my money hasn't been refunded I contacted him again and he said "Since it is a foreign return,it will take more than 1 Month" I am really upset I lost about $200 with the shipping and I advise people DO NOT BUY FROM They say the are located in england but Not True the shipping and the contact number is from china. They also don't Provide you with a valid tracking # and the expected delivery date is unknow.

to BeckyLove #971737

so true then i was told that they regular send out the wrong size and they want you to just keep the wrong size paid an additional restock fee and something else for a total of $160 and they would send another pair but they can't promise that you will get what you ordered the second time. ... never ever order from this company

You May Also Like